Terms of service

Welcome to PenBloom. These Terms of Service explain the rules and conditions for using our website and purchasing products from our store.

By visiting our website, placing an order, or using our services, you agree to the terms listed below. Please read them carefully before making a purchase.

Store Information

PenBloom
7320 Rue du Daim
Québec, QC G1G 4R4
Canada

Phone: (800) 728-3277
Email: support@penbloom.site

Use of Our Website

By using our website, you agree to use it only for lawful purposes. You must not use our website in a way that could damage, interrupt, or interfere with our store, services, systems, or other customers’ experience.

You agree not to:

Use our website for fraudulent purposes
Attempt to access restricted areas without permission
Copy, reproduce, or misuse website content without authorization
Submit false, misleading, or harmful information
Interfere with website security or functionality

Product Information

PenBloom aims to provide clear and accurate product descriptions, images, prices, and availability. However, product colors, sizes, and details may vary slightly due to screen settings, photography lighting, manual measurements, or supplier updates.

We reserve the right to update, modify, or discontinue products at any time without prior notice.

Pricing and Payment

All prices displayed on our website are subject to change without notice. The price charged for your order will be the price shown at checkout at the time of purchase.

We accept payment methods available at checkout. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

Order Acceptance

After placing an order, you may receive an order confirmation by email. This confirmation means we have received your order, but it does not guarantee final acceptance.

PenBloom reserves the right to cancel or refuse any order for reasons including, but not limited to:

Incorrect product information or pricing errors
Payment issues
Suspected fraud or unauthorized activity
Unavailable inventory
Incorrect shipping details
Violation of our store policies

If an order is canceled after payment, a refund will be issued to the original payment method.

Shipping

PenBloom offers free worldwide shipping. Estimated delivery time is generally 7–10 business days, depending on destination, customs processing, local carrier service, and other external factors.

More details are available in our Shipping Policy.

Returns and Refunds

PenBloom provides free returns and refunds within 30 days of delivery for eligible items.

Please review our Return and Refund Policy for complete information about eligibility, return steps, refunds, and damaged or incorrect items.

Customer Responsibilities

Customers are responsible for providing accurate order, contact, and shipping information. PenBloom is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Customers are also responsible for reviewing product details before purchasing.

Intellectual Property

All content on the PenBloom website, including text, images, logos, graphics, product names, designs, and layout, belongs to PenBloom or its content providers and is protected by applicable intellectual property laws.

You may not copy, distribute, reproduce, modify, or use our content for commercial purposes without written permission.

Limitation of Liability

PenBloom is not responsible for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

To the fullest extent permitted by law, our liability is limited to the amount paid for the product or service related to the claim.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website hosting, or other functions. These services may have their own terms and privacy practices.

PenBloom is not responsible for the actions, content, or policies of third-party providers.