Refund policy

At PenBloom, we want you to feel happy and confident with every purchase. If your order is not exactly what you expected, we are here to help with a simple and friendly return and refund process.

30-Day Free Return and Refund

PenBloom offers free returns and refunds within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

Unused and in its original condition
Returned with its original packaging, tags, and accessories if included
Free from stains, damage, odors, or signs of wear
Purchased directly from PenBloom

If your return request is approved, we will provide instructions on how to complete the return.

How to Start a Return

To request a return or refund, please contact us at:

Email: support@penbloom.site
Phone: (800) 728-3277

Please include the following information:

Your full name
Order number
Email address used at checkout
Reason for the return
Photos of the item if it arrived damaged, defective, or incorrect

Our customer support team will review your request and respond with the next steps.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank, credit card provider, or payment service to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@penbloom.site.

Please provide your order number and clear photos of the issue so we can review it quickly. If the issue is confirmed, we will offer a suitable solution such as a replacement, refund, or return-free resolution depending on the situation.

Non-Returnable Items

For hygiene and quality reasons, we may not accept returns for items that have been used, washed, altered, damaged after delivery, or returned without original packaging.

PenBloom reserves the right to refuse returns that do not meet our return conditions.

Exchanges

If you would like to exchange an item, please contact us first. Depending on availability, we may help you place a new order or arrange a return and refund for the original item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to assist before the order is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel, but you may still request a return after delivery.