Shipping policy

At PenBloom, we work to make delivery simple, reliable, and convenient for every customer. We are happy to offer free shipping worldwide on all orders.

Free Worldwide Shipping

PenBloom provides free shipping to all destinations worldwide. There is no minimum order requirement for free shipping unless otherwise stated during a special promotion.

Estimated Delivery Time

Our estimated delivery time is:

7–10 business days

Delivery time may vary depending on your location, local carrier service, customs processing, weather conditions, holidays, and other factors outside our control.

Business days generally do not include weekends or public holidays.

Order Processing

After your order is placed, it will be processed before shipment. Processing time may vary depending on order volume, product availability, and verification requirements.

Once your order has shipped, you may receive a shipping confirmation email with tracking information if available.

Tracking Information

When tracking information is available, it will be sent to the email address used at checkout. Please allow some time for tracking updates to appear after the package is handed to the carrier.

If your tracking information has not updated for several days, please contact us and we will help review the situation.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. This includes your full name, street address, apartment or unit number if applicable, city, postal code, country, and phone number.

PenBloom is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing your order, please contact us immediately at support@penbloom.site. We will do our best to help before the order is processed or shipped.

Customs, Duties, and Taxes

International orders may be subject to customs checks, import duties, taxes, or local fees depending on the destination country.

Any customs duties, taxes, or additional fees required by local authorities are the responsibility of the customer unless otherwise stated at checkout.

PenBloom is not responsible for delays caused by customs processing.

Delayed Orders

While most orders arrive within the estimated delivery window, delays can occasionally happen due to carrier issues, customs inspections, severe weather, holidays, or high shipping volume.

If your order is significantly delayed, please contact us with your order number so we can assist you.

Lost or Missing Packages

If your package appears to be lost or has not arrived after the estimated delivery time, please contact us at:

Email: support@penbloom.site
Phone: (800) 728-3277

We will review your order details and help find the best available solution.

Damaged Packages

If your package arrives damaged, please take clear photos of the packaging and the product, then contact us as soon as possible. We will review the issue and assist according to our Return and Refund Policy.