Contact information
We are always happy to hear from you. Whether you need help with an order, have a product question, or want more information about our policies, the PenBloom support team is here to assist.
Store Contact Details
PenBloom
7320 Rue du Daim
Québec, QC G1G 4R4
Canada
Phone: (800) 728-3277
Email: support@penbloom.site
Customer Support
For the fastest support, please contact us by email at:
When contacting us about an order, please include:
Your full name
Order number
Email address used at checkout
A clear description of your question or issue
Photos if the item arrived damaged, defective, or incorrect
This helps us review your request and provide a faster response.
Support Topics
You may contact us for help with:
Product details
Order confirmation
Shipping and tracking
Returns and refunds
Exchanges
Damaged or incorrect items
Payment or checkout questions
General store inquiries
Our Customer Care Promise
At PenBloom, we value clear communication and friendly service. We aim to make your shopping experience simple, comfortable, and reliable from browsing to delivery.